Business Terms
BUSINESS TERMS OF USE AND END USER LICENCE AGREEMENTEffective Date: 11/08/2026
Provider details
Telephone: +918920711773
Email: support@repairworkshop.net
Website: repairworkshop.net
The legal person identified above is referred to in these Terms as the “Provider”, “Repair Workshop”, “we”, “us” or “our.”
Important notice
These Terms form a legally binding agreement between the Provider and the business using the Repair Workshop application.
Repair Workshop is intended exclusively for business and professional use. It is not intended for personal, family or household use.
By selecting “Accept,” typing your full legal name as an electronic signature, purchasing or restoring a Subscription, creating a Workshop Profile, or continuing to use the App, you confirm that:
- you have read and understood these Terms;
- you agree to be bound by them;
- you are acting in the course of a trade, business or profession;
- you are at least 18 years old; and
- you are authorised to accept these Terms on behalf of the relevant business.
Do not use the App if you do not agree to these Terms or do not have authority to bind the business.
1. DEFINITIONS
1.1 App
“App” means the Repair Workshop application for compatible Apple devices, including its features, interfaces, updates, documentation, templates and related software.
1.2 Apple
“Apple” means Apple Inc. and its relevant subsidiaries and affiliated companies.
1.3 Apple Account
“Apple Account” means the Apple account used on the Customer’s device for the App Store, iCloud, CloudKit and related Apple services.
1.4 Apple Services
“Apple Services” includes the Apple App Store, StoreKit, In-App Purchases, Apple Account, iCloud, CloudKit, iCloud device backup and other services supplied or controlled by Apple.
1.5 Authorised User
“Authorised User” means the Workshop Owner or a staff member whom the Customer has authorised to access the App through a Staff Profile.
1.6 Customer
“Customer”, “you” or “your” means the sole trader, company, partnership, organisation or other business for whose operations the App is configured and used.
1.7 CloudKit Data
“CloudKit Data” means Workshop Records stored or synchronised through the private CloudKit database associated with the Apple Account used for the Workshop Profile.
1.8 Local Data
“Local Data” means Workshop Records stored locally on an Apple device on which the App is installed.
1.9 Manual Backup
“Manual Backup” means an encrypted .rwbackup file or other backup or export generated by the Customer through the App.
1.10 Read-Only Mode
“Read-Only Mode” means the restricted mode that applies after the App Access Grace Period, in which existing Workshop Records remain available for viewing and export but creation or modification of records and certain other paid features are disabled.
1.11 RevenueCat
“RevenueCat” means the third-party subscription-management service used to validate App Store purchase receipts and administer Subscription entitlements.
1.12 Staff Profile
“Staff Profile” means an internal App profile created for an employee, contractor, manager, technician, front-desk worker or other Authorised User.
1.13 Subscription
“Subscription” means an auto-renewable subscription purchased through Apple that enables access to paid App features.
1.14 Workshop Owner
“Workshop Owner” means the person designated within the App as the principal owner or administrator of the Workshop Profile.
1.15 Workshop Profile
“Workshop Profile” means the locally configured business environment within the App, including business settings, staff permissions and Workshop Records.
A Workshop Profile is not a conventional online account hosted or operated by the Provider.
1.16 Workshop Records
“Workshop Records” means data entered, created, imported or stored by the Customer through the App, including:
a. customer names and contact details;
b. device, asset, IMEI, serial number and model information;
c. repair tickets and job records;
d. photographs and attachments;
e. notes, fault descriptions and technical findings;
f. estimates, invoices, receipts and payment statuses;
g. trade-in and device-purchase records;
h. appointment and booking information;
i. staff information and Staff Profiles;
j. business settings, prices, services and templates; and
k. any other information entered or generated by the Customer through the App.
2. BUSINESS USE, ACCEPTANCE AND AUTHORITY
2.1 Business-only service
The App is supplied solely for use in connection with a trade, business or profession.
2.2 Authority to bind the Customer
The person accepting these Terms represents and warrants that they are authorised to bind the Customer.
The Customer is responsible for ensuring that only an owner, director, partner, authorised manager or other properly authorised representative accepts these Terms.
2.3 Electronic acceptance
Acceptance may be completed by:
a. selecting an acceptance button;
b. typing the authorised person’s full legal name;
c. creating or completing a Workshop Profile;
d. purchasing or restoring a Subscription; or
e. using the App after the Terms have been displayed.
2.4 Responsibility for Authorised Users
The Customer is responsible for all use of the App through its Workshop Profile, devices and Staff Profiles.
An act carried out through an Authorised User’s Staff Profile will be treated as an act carried out on behalf of the Customer.
2.5 Unauthorised acceptance
If a person accepts these Terms without authority, that person may be responsible for any resulting unauthorised use, loss or claim to the extent permitted by law.
2.6 Mandatory legal rights
Nothing in these Terms excludes any right, remedy or liability that cannot lawfully be excluded or limited.
Although the App is intended only for business use, any mandatory rights that legally apply despite that restriction remain unaffected.
3. LICENCE
3.1 Licence grant
Subject to these Terms and payment of any applicable Subscription charges, the Provider grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to use the App for the Customer’s own internal workshop and business-management activities.
3.2 Apple devices
The licence is limited to use on compatible Apple-branded devices that the Customer owns or controls, in accordance with Apple’s applicable usage rules.
3.3 Workshop licence
Unless the applicable Subscription plan expressly states otherwise, one Subscription is intended for one Workshop Profile and one workshop business.
Separate businesses, independently operated workshops or unrelated legal entities may require separate Subscriptions.
3.4 Authorised staff use
The Customer may allow its Authorised Users to use the App through Staff Profiles, provided that:
a. each Authorised User uses the App only for the Customer’s business;
b. the Customer remains responsible for that use;
c. access is limited according to the person’s role; and
d. access is removed when it is no longer required.
3.5 Licence restrictions
Except where applicable law expressly permits otherwise, the Customer must not:
a. sell, resell, rent, lease, sublicense or commercially distribute the App;
b. provide the App as a service bureau or hosted service for an unrelated third party;
c. copy or modify the App except as automatically permitted by ordinary installation and backup processes;
d. reverse-engineer, decompile, disassemble or attempt to derive the source code;
e. bypass, disable or interfere with Subscription verification, access controls, Staff Profile permissions or security measures;
f. remove copyright, trademark or ownership notices;
g. create a competing product by copying protected App features, layouts, documentation or source material;
h. use automated systems to scrape, probe, overload or interfere with the App; or
i. use the App in a manner that violates Apple’s applicable terms or usage rules.
3.6 Legally permitted interoperability
Nothing in clause 3.5 restricts an act that applicable law expressly permits and does not allow the Provider to prohibit, including any limited interoperability right that cannot lawfully be excluded.
3.7 No transfer of ownership
The App is licensed, not sold. The Customer receives only the usage rights expressly stated in these Terms.
4. APPLE ACCOUNT, DEVICES AND WORKSHOP CONFIGURATION
4.1 Standalone application
Repair Workshop is a standalone application installed on a compatible Apple device.
The Provider does not operate a central online account containing the Customer’s Workshop Records.
4.2 No Provider-hosted login account
Except for internal Staff Profiles, the Customer does not create a conventional Repair Workshop web account using an email address and password hosted by the Provider.
An App Store Subscription or RevenueCat entitlement is not the same as a Provider-hosted user account.
4.3 Apple Account requirement
An Apple Account is required to:
a. download or update the App through the App Store;
b. purchase, manage or restore a Subscription;
c. use CloudKit synchronisation;
d. use iCloud-related recovery functionality; and
e. use other Apple Services associated with the App.
4.4 One Apple Account environment per workshop
The App is designed so that one Apple Account is associated with the private iCloud and CloudKit environment for a Workshop Profile.
Compatible iPhones and iPads using that Apple Account can normally access and synchronise the same Workshop Records.
4.5 Staff access does not create separate iCloud accounts
Staff Profiles are access-control profiles within the App. They are not separate Apple Accounts, separate CloudKit databases or separate Provider-hosted accounts.
4.6 Customer responsibility for devices and Apple Account
The Customer is responsible for:
a. the security of the Apple Account;
b. Apple Account recovery information;
c. two-factor authentication;
d. device passcodes and biometric access;
e. physical control of devices;
f. iCloud and CloudKit settings;
g. available device and iCloud storage;
h. internet connectivity; and
i. compliance with Apple’s applicable terms.
4.7 Apple credentials
The Provider does not receive, store or control the Customer’s Apple Account password, device passcode, payment-card credentials or Apple authentication codes.
The Customer must never send its Apple Account password or authentication code to the Provider.
4.8 Compatibility
The Customer is responsible for using a supported Apple device and a supported version of iOS or iPadOS.
The Provider does not guarantee that every current or future Apple device or operating-system version will remain compatible with every App version.
5. WORKSHOP OWNER, STAFF PROFILES AND ACCESS CONTROL
5.1 Workshop Owner
The Workshop Owner has primary administrative responsibility for the Workshop Profile.
5.2 Staff roles
The App may support roles including:
a. Admin;
b. Manager;
c. Technician; and
d. Front Desk.
The functions available to a Staff Profile depend on the permissions assigned within the App.
5.3 Staff PINs
Each Staff Profile may be protected by an individual PIN.
The Customer is responsible for ensuring that:
a. PINs are kept confidential;
b. PINs are not shared unnecessarily;
c. staff members do not use another person’s Staff Profile;
d. former staff members are removed or disabled promptly; and
e. permissions remain appropriate to each staff member’s role.
5.4 Staff actions
The Customer accepts responsibility for records created, edited, exported or deleted by its Authorised Users, including where an employee or contractor acts outside the Customer’s internal instructions.
5.5 Staff training
The Customer must ensure that Authorised Users receive appropriate training concerning:
a. customer confidentiality;
b. data protection;
c. device security;
d. PIN security;
e. appropriate use of customer photographs and contact details;
f. backup procedures; and
g. deletion and export functions.
5.6 No guarantee against authorised-user misuse
App-level roles and PINs reduce access risk but cannot guarantee that an Authorised User will not misuse permissions that the Customer has granted.
6. OWNERSHIP AND CONTROL OF WORKSHOP RECORDS
6.1 Customer ownership
As between the Customer and the Provider, the Customer retains ownership of and responsibility for its Workshop Records.
6.2 Provider has no central Workshop Records database
The Provider does not operate a central database containing the Customer’s:
a. customers;
b. repair tickets;
c. device details;
d. photographs;
e. invoices;
f. estimates;
g. trade-in records;
h. staff records; or
i. other Workshop Records.
6.3 Provider cannot remotely view Workshop Records
Under the App’s current architecture, the Provider cannot ordinarily:
a. remotely view or search Workshop Records;
b. inspect customer or repair information;
c. access the Customer’s private CloudKit database;
d. modify or delete Workshop Records;
e. export Workshop Records on the Customer’s behalf; or
f. restore Workshop Records from a Provider-controlled backup.
6.4 No automatic transmission to Provider
Workshop Records are not transmitted to the Provider merely because the Customer creates, stores, synchronises or exports them through the App.
Subscription verification information is handled separately under section 12.
6.5 Customer control
The Customer determines:
a. which Workshop Records are collected;
b. why they are collected;
c. how they are used;
d. who can access them;
e. how long they are retained;
f. when they are corrected or exported; and
g. when they are deleted.
6.6 Limited support exception
The Provider may receive particular Workshop Records only where the Customer deliberately sends information to the Provider for support, legal or security purposes.
Section 11 applies to such information.
6.7 No rights over Customer content
Except for the limited rights necessary to process information deliberately provided for support, the Provider receives no ownership right in Workshop Records.
7. LOCAL STORAGE, CLOUDKIT AND ICLOUD DEVICE BACKUP
7.1 Local storage
Workshop Records are stored locally on each device on which the relevant Workshop Profile is used.
7.2 CloudKit private database
Where iCloud and the relevant App functionality are enabled, Workshop Records are also stored and synchronised through the private CloudKit database associated with the Customer’s Apple Account.
7.3 Provider access to CloudKit Data
The Provider does not have ordinary administrative or application-level access to the contents of the Customer’s private CloudKit database.
The Provider cannot use its own systems to browse or retrieve the Customer’s private Workshop Records.
7.4 Apple’s role
CloudKit, iCloud and the underlying infrastructure are supplied and controlled by Apple, not by the Provider.
Apple’s handling of iCloud and CloudKit is governed by Apple’s own terms, technical systems and privacy practices.
7.5 Synchronisation
CloudKit is intended to keep Workshop Records updated across compatible devices using the same Apple Account.
However, synchronisation may be delayed, incomplete or temporarily unavailable because of:
a. internet connectivity;
b. Apple service availability;
c. iCloud settings;
d. low device storage;
e. insufficient iCloud storage;
f. operating-system behaviour;
g. device power or background-processing restrictions;
h. conflicting changes; or
i. other technical conditions outside the Provider’s reasonable control.
7.6 CloudKit is not a historical archive
CloudKit synchronises changes, including deletions.
If a record is deleted and that deletion synchronises, CloudKit should not be treated as a permanent historical backup of the deleted record.
7.7 Standard device backup
The App does not intentionally exclude eligible local App files from Apple’s standard device-backup mechanisms.
Eligible Local Data may therefore be included in the Customer’s normal Apple device backup, depending on:
a. the Customer’s settings;
b. Apple’s current backup rules;
c. available storage;
d. the condition of the backup; and
e. Apple’s restoration processes.
7.8 No device-backup guarantee
The Provider cannot verify or guarantee that:
a. a particular App file has been included in an Apple device backup;
b. a device backup is current or complete;
c. Apple will retain a backup;
d. a backup will remain compatible; or
e. Apple will successfully restore the App or its data.
7.9 Storage limits
The Customer is responsible for monitoring available device and iCloud storage.
Insufficient storage can prevent records, photographs, attachments, synchronisation or backups from being completed.
8. EXPORT, MANUAL BACKUP AND RECOVERY
8.1 Export functionality
The App may allow the Customer to export Workshop Records, reports, documents or an encrypted Manual Backup using the export functions available in the applicable App version and Subscription plan.
8.2 No server-side export by Provider
Because the Provider does not possess the Customer’s Workshop Records, the Provider cannot produce a server-side export or download of those records.
The Customer must use the export functions available on its own device.
8.3 Manual Backup encryption
Manual Backup files in .rwbackup format are encrypted using AES-256-GCM with a key derived from the Workshop Owner’s PIN or other security information required by the App.
8.4 No Provider recovery key
The Provider does not retain a master key or recovery key capable of opening every Manual Backup.
Where the required PIN or recovery information is lost or unavailable, the Provider cannot guarantee that the Manual Backup can be decrypted or restored.
8.5 PIN security
The Customer must:
a. use an appropriately secure Workshop Owner PIN;
b. prevent unauthorised access to that PIN;
c. avoid storing the PIN together with the Manual Backup in an insecure location; and
d. retain any necessary recovery information securely.
8.6 Backup responsibility
The Customer is responsible for creating Manual Backups at intervals appropriate to its business.
A Manual Backup should be created, and where possible verified, before:
a. deleting or reinstalling the App;
b. resetting, repairing, replacing or disposing of a device;
c. changing Apple Accounts;
d. making major changes to Workshop Records;
e. closing the Workshop Profile;
f. installing a major operating-system update; or
g. ending use of the App.
8.7 Independent backup copy
The Customer should retain at least one current Manual Backup in a secure location separate from the device on which the App is normally used.
8.8 Testing and verification
Creating a file does not by itself prove that it can be restored.
The Customer should check that:
a. the backup process completed;
b. the backup file exists;
c. the file is accessible;
d. the correct PIN or recovery information is available; and
e. the backup is stored securely.
8.9 Replacement-device recovery
Where Workshop Records successfully synchronised to the Customer’s private CloudKit database, installing the App on a compatible replacement device signed into the same Apple Account is designed to allow those records to synchronise to the replacement device.
A Manual Backup provides a separate recovery route where the backup remains usable and the required PIN or recovery information is available.
8.10 Provider cannot perform recovery
The Provider cannot restore records directly from the Customer’s private iCloud account.
The Provider may provide general instructions, but the Customer must perform restoration using its device, Apple Account, CloudKit Data or Manual Backup.
8.11 Data-loss risks
Workshop Records may be permanently lost where, for example:
a. the App is deleted before records have synchronised;
b. the device is lost, damaged or reset;
c. iCloud or CloudKit is disabled;
d. the Customer changes to a different Apple Account;
e. the Customer loses access to its Apple Account;
f. records are deleted and the deletion synchronises;
g. a Manual Backup is unavailable, outdated or corrupted;
h. the required backup PIN is forgotten;
i. device or iCloud storage is full; or
j. Apple’s services or restoration systems do not operate as expected.
9. DELETING THE APP, CLOSING THE WORKSHOP AND DELETING DATA
9.1 Deleting the App from a device
Deleting the App from a device removes the App and its Local Data from that device.
9.2 CloudKit Data may survive App deletion
Deleting the App does not, by itself, necessarily delete Workshop Records stored in the Customer’s private CloudKit database.
Where the same Apple Account is used and the CloudKit Data remains available, reinstalling the App is designed to allow those records to synchronise back to the device.
9.3 Close Workshop Account function
The in-App “Close Workshop Account”, “Close Workshop” or “Delete Workshop Data” function is intended to:
a. close the local Workshop Profile;
b. delete the associated Local Data; and
c. request deletion of the associated Workshop Records from the App’s private CloudKit storage.
9.4 Irreversible deletion
Closing a Workshop Profile and deleting its data may be permanent and irreversible.
The Customer must create and verify any Manual Backup it wishes to retain before confirming deletion.
9.5 Provider cannot reverse deletion
Because the Provider does not retain a separate copy of Workshop Records, it cannot reverse a completed deletion or restore deleted records unless the Customer has a usable CloudKit copy, device backup or Manual Backup.
9.6 Manual Backups stored elsewhere
Closing a Workshop Profile does not automatically delete Manual Backup files previously saved outside the App.
The Customer is responsible for locating and deleting any separate backup copies that it no longer wishes to retain.
9.7 Subscription cancellation is separate
Deleting the App or closing a Workshop Profile does not automatically cancel an Apple Subscription.
The Customer must cancel the Subscription separately through Apple.
9.8 Subscription cancellation does not delete data
Cancelling or allowing a Subscription to expire does not automatically delete Workshop Records.
9.9 Apple and RevenueCat purchase records
Closing a Workshop Profile does not remove:
a. the Customer’s App Store purchase history;
b. Apple’s transaction records; or
c. anonymous purchase and entitlement records retained by RevenueCat.
Those records are separate from Workshop Records and are handled according to Apple’s and RevenueCat’s applicable practices.
9.10 No remote closure by Provider
The Provider cannot remotely close a Workshop Profile or delete Workshop Records stored on the Customer’s device or in its private CloudKit database.
10. CUSTOMER DATA-PROTECTION RESPONSIBILITIES
10.1 Customer as controller
As between the Customer and the Provider, the Customer determines the purposes and means of processing the personal data contained in its Workshop Records.
The Customer is therefore responsible for its use of customer, employee, supplier and other personal data entered into the App.
10.2 No Provider processing merely from App use
The Provider is not appointed to process the contents of Workshop Records on the Customer’s behalf merely because the Customer uses the App to store those records locally or in its private CloudKit database.
This clause does not override any legal classification that applicable law imposes based on the parties’ actual activities.
10.3 Applicable laws
The Customer must comply with all privacy and data-protection laws applicable to its business, including, where applicable:
a. the General Data Protection Regulation;
b. the Irish Data Protection Act 2018;
c. applicable direct-marketing and electronic-communications rules; and
d. equivalent laws in every jurisdiction in which the Customer operates.
10.4 Lawful basis
The Customer must identify and document an appropriate lawful basis for each type of personal-data processing.
Consent is not the only possible lawful basis. However, where the Customer relies on consent, the Customer is responsible for ensuring that the consent is valid and can be demonstrated.
10.5 Privacy notices
The Customer must provide its customers, staff members and other relevant individuals with legally adequate information explaining:
a. which information is collected;
b. why it is collected;
c. how it is used;
d. how long it is retained;
e. who can access it;
f. whether it is stored in iCloud;
g. the individual’s legal rights; and
h. how to contact the Customer regarding those rights.
10.6 Data minimisation
The Customer must collect and retain only the information reasonably required for its legitimate business and legal purposes.
10.7 Accuracy
The Customer is responsible for keeping Workshop Records accurate and correcting inaccurate information when required.
10.8 Retention and deletion
The Customer must establish appropriate retention periods and delete personal data when it is no longer lawfully required.
10.9 Data-subject requests
The Customer is responsible for responding to requests concerning:
a. access;
b. correction;
c. deletion;
d. restriction;
e. objection;
f. portability; and
g. any other applicable data-protection right.
Because the Provider cannot access Workshop Records, the Provider generally cannot fulfil those requests for the Customer.
10.10 Security
The Customer must implement appropriate organisational and technical measures, including:
a. securing devices;
b. protecting the Apple Account;
c. using appropriate Staff Profile permissions;
d. protecting PINs;
e. removing former staff access;
f. maintaining backups;
g. keeping software reasonably current; and
h. controlling physical access to devices.
10.11 Customer photographs
The Customer is responsible for ensuring that every photograph captured or stored through the App:
a. is reasonably necessary;
b. has an appropriate lawful basis;
c. does not unnecessarily capture private customer content;
d. is accessed only by authorised staff; and
e. is deleted when no longer required.
10.12 Device passcodes and sensitive information
Where the Customer records a customer device passcode, unlock code, account detail or other confidential information, the Customer must:
a. collect it only where reasonably necessary;
b. explain why it is needed where required;
c. restrict access;
d. avoid unnecessary copying or disclosure; and
e. delete it promptly when it is no longer required.
10.13 Special-category and children’s data
The Customer must not store special-category personal data, children’s data or other particularly sensitive information unless it has a clear lawful reason, appropriate safeguards and any additional legal authority required.
10.14 Customer responsibility for breaches
The Customer is responsible for assessing and responding to any personal-data breach arising from:
a. lost or stolen devices;
b. compromised Apple Accounts;
c. shared or exposed PINs;
d. unauthorised staff access;
e. insecure exports or Manual Backups; or
f. the Customer’s use of Workshop Records.
11. SUPPORT MATERIALS VOLUNTARILY PROVIDED TO THE PROVIDER
11.1 No remote inspection
The Provider cannot remotely inspect the Customer’s Workshop Records.
11.2 Information sent for support
When requesting support, the Customer may voluntarily provide:
a. screenshots;
b. screen recordings;
c. error messages;
d. diagnostic descriptions;
e. exported documents;
f. sample records; or
g. other information relevant to the support request.
11.3 Redaction
Before sending support material, the Customer must remove or obscure personal data that is not reasonably necessary to investigate the problem.
11.4 Authority to disclose
The Customer must ensure that it has an appropriate lawful basis and authority to disclose any personal data included in support material.
11.5 Credentials
The Customer must not send:
a. its Apple Account password;
b. Apple authentication codes;
c. device passcodes;
d. customer account passwords; or
e. backup PINs,
unless the Provider has specifically confirmed that the information is strictly necessary and has provided an appropriate secure process.
The Provider will not require the Customer’s Apple Account password.
11.6 Limited use of support material
The Provider may use information deliberately provided for support only to:
a. investigate and respond to the support request;
b. protect the security and operation of the App;
c. improve or correct the App using appropriately minimised information;
d. establish, exercise or defend legal claims; or
e. comply with law.
11.7 Retention
Support information will be retained only for as long as reasonably required for the support, security, legal or record-keeping purpose described in the Privacy Policy.
11.8 Unsolicited sensitive material
The Provider may delete or decline to review an unsolicited Manual Backup, customer database, password or other sensitive file.
11.9 No recovery guarantee
Providing support material does not guarantee that the Provider will be able to repair a corrupted database, decrypt a Manual Backup or recover lost Workshop Records.
12. SUBSCRIPTIONS, APPLE BILLING AND REVENUECAT
12.1 Apple In-App Purchase
Paid App features are made available through an auto-renewable Subscription purchased through Apple’s In-App Purchase system.
12.2 Subscription information
Before purchase, the App or App Store will display the applicable:
a. Subscription plan;
b. billing period;
c. current price;
d. trial period, where offered;
e. main included functionality; and
f. renewal terms.
12.3 Apple controls payment processing
Apple processes the Subscription payment and manages the Customer’s App Store billing relationship.
The Provider does not receive or store the Customer’s complete payment-card details.
12.4 RevenueCat’s role
The App uses RevenueCat to:
a. validate App Store purchase receipts;
b. determine whether a Subscription entitlement is active;
c. identify renewal, cancellation, expiry or refund status; and
d. enable or restrict paid features.
12.5 Anonymous RevenueCat identifier
RevenueCat automatically generates a random anonymous App User ID when its software is initialised on an installation of the App.
The Provider does not supply RevenueCat with the Customer’s:
a. name;
b. email address;
c. telephone number;
d. business name;
e. Apple Account identifier;
f. customer list; or
g. Workshop Records.
12.6 Purchase and entitlement information
RevenueCat receives information relating to App Store purchases and Subscription entitlements, which may include:
a. the anonymous App User ID;
b. purchase receipts;
c. transaction identifiers;
d. Subscription product information;
e. renewal and expiry status;
f. refund or revocation status; and
g. entitlement history.
12.7 Separation from Workshop Records
Subscription information handled by Apple and RevenueCat is separate from the Workshop Records stored on the Customer’s device and private CloudKit database.
RevenueCat does not receive customer details, tickets, photographs, invoices or other Workshop Records through the App’s Subscription-management configuration.
12.8 Subscription Support ID
The Provider may ask the Customer to supply its anonymous RevenueCat Subscription Support ID when investigating a purchase or entitlement issue.
The Support ID identifies a Subscription record in RevenueCat but is not deliberately linked by the Provider to the Workshop Owner’s name, email address or business identity unless the Customer voluntarily provides that information when contacting support.
12.9 Automatic renewal
The Subscription renews automatically at the end of each Subscription period unless the Customer cancels it through Apple before the applicable renewal.
12.10 Cancellation
The Customer is responsible for managing or cancelling the Subscription through the Apple Account or App Store subscription settings.
Deleting the App, closing a Workshop Profile or contacting the Provider does not by itself cancel the Subscription.
12.11 Continued access to paid period
Subject to Apple’s rules, cancellation normally prevents future renewal but does not necessarily end access before the current paid Subscription period expires.
12.12 Purchase restoration
The App provides a mechanism to restore eligible App Store purchases.
Restoration depends on Apple’s receipt and Subscription systems and may require the device to use the Apple Account through which the Subscription was purchased.
12.13 Reinstallation
A new RevenueCat anonymous identifier may be generated when the App is reinstalled.
Eligible purchases may be associated or restored using Apple’s purchase receipt and RevenueCat’s restoration processes.
12.14 Trials and introductory offers
Where a free trial or introductory offer is available:
a. its duration and conditions will be displayed before purchase;
b. eligibility may be determined by Apple;
c. the Subscription may convert to a paid Subscription unless cancelled in time; and
d. Apple’s applicable terms govern billing and eligibility.
12.15 Price changes
Subscription prices may change.
Any price change will be administered and communicated in accordance with Apple’s applicable processes and any mandatory law.
12.16 Refunds
Subscription refunds and App Store payment disputes are generally administered by Apple.
Nothing in these Terms limits any refund right that cannot lawfully be excluded.
12.17 Plan features
Features, limits and functionality may differ between Subscription plans.
The plan information displayed at the point of purchase forms part of the agreement for that Subscription period.
13. SEVEN-DAY APP ACCESS GRACE PERIOD AND READ-ONLY MODE
13.1 Provider App Access Grace Period
When the App determines that an eligible Subscription entitlement has expired, the Provider supplies a seven-day App Access Grace Period.
13.2 Full functionality during the period
During the App Access Grace Period, normal App functionality remains available, subject to the App’s ordinary technical and operational limitations.
13.3 Separate from Apple Billing Grace Period
The seven-day App Access Grace Period is provided by Repair Workshop.
It is separate from any billing retry period, billing grace period or payment-recovery process operated by Apple.
13.4 Exclusions
The Provider may withhold or end the App Access Grace Period where:
a. Apple has refunded or revoked the purchase;
b. the purchase appears fraudulent;
c. the Customer has attempted to bypass Subscription verification;
d. the Customer has materially breached these Terms; or
e. continued access would create a legal or security risk.
13.5 Read-Only Mode
After the seven-day App Access Grace Period expires, the App enters Read-Only Mode.
13.6 Functions retained in Read-Only Mode
Subject to device, operating-system and App compatibility, Read-Only Mode will allow the Customer to:
a. view existing Workshop Records;
b. search or review existing records where supported;
c. view existing invoices, estimates and reports; and
d. use the available export and Manual Backup functions.
13.7 Restricted functions
In Read-Only Mode, the Customer may be unable to:
a. create new records;
b. edit existing records;
c. add photographs or attachments;
d. create new invoices or estimates;
e. record new payments;
f. add or edit staff members; or
g. use other paid write-enabled functionality.
13.8 Renewal or restoration
Renewing or restoring an eligible Subscription will normally return the App to the functionality included in the relevant plan once the App receives the updated entitlement.
13.9 No deletion on expiry
Subscription expiry and entry into Read-Only Mode do not automatically delete Workshop Records.
13.10 Compatibility limitation
Read-Only Mode is not a guarantee that an outdated App version will operate indefinitely on all future Apple devices or operating systems.
The Customer should export and retain its records rather than relying on permanent access through an unsupported installation.
14. CUSTOMER COMMUNICATIONS
14.1 Communication tools
The App may allow the Customer to prepare, display, copy, print or transfer messages using services such as:
a. WhatsApp;
b. email;
c. SMS or messaging functions, where supported;
d. printed documents; or
e. other third-party communication tools.
14.2 Customer initiates communications
The Customer initiates and controls each communication.
The Provider does not independently select recipients or send customer messages on the Customer’s behalf.
14.3 Customer responsibility
The Customer is responsible for:
a. the content and accuracy of each communication;
b. selecting the correct recipient;
c. having a lawful basis to use the recipient’s details;
d. obtaining marketing consent where required;
e. honouring opt-outs and objections;
f. complying with direct-marketing and electronic-communications laws; and
g. complying with the terms of the communication provider.
14.4 Delivery not guaranteed
The Provider does not guarantee that a message will be sent, delivered, read or acted upon.
Delivery may depend on the Customer’s device, network, third-party application, recipient settings and service availability.
14.5 Provider not a party
The Provider is not a party to communications, negotiations, repair agreements, warranty disputes, estimates, invoices or transactions between the Customer and its own customers.
15. ESTIMATES, INVOICES, PAYMENTS AND BUSINESS RECORDS
15.1 Customer-generated documents
Estimates, invoices, receipts, payment records, reports and other documents generated through the App are based on information entered, configured or selected by the Customer.
15.2 No professional advice
The App does not provide:
a. legal advice;
b. tax advice;
c. accounting advice;
d. financial advice; or
e. regulatory advice.
15.3 Verification responsibility
The Customer must verify all generated documents, including:
a. legal business details;
b. customer details;
c. invoice numbering;
d. dates;
e. repair descriptions;
f. prices and discounts;
g. tax and VAT rates;
h. tax treatment;
i. payment status;
j. warranty wording;
k. statutory notices; and
l. retention requirements.
15.4 Tax compliance
The Customer is responsible for determining whether VAT, sales tax or another tax applies and for maintaining records required by its tax authority.
15.5 Payment status
Unless an expressly identified payment integration states otherwise, a payment status recorded in the App reflects information entered or confirmed by the Customer.
It is not independent proof that money was received, cleared or refunded.
15.6 Statutory records
The Customer must not rely on the App as its only statutory, tax, accounting or financial archive.
The Customer should retain additional records required by law or professional advice.
15.7 Customer’s commercial obligations
The Customer remains solely responsible for:
a. repair quality;
b. repair warranties;
c. customer property;
d. consumer-law obligations;
e. pricing;
f. refunds;
g. trade-ins;
h. goods or services supplied; and
i. disputes with its customers.
16. ONLINE BOOKING AND DEVICE-LIMITED FEATURES
16.1 Online Booking Dashboard
Where available, the Online Booking Dashboard may be designed so that only one device controls or actively holds the dashboard session at a time.
16.2 Temporary device lease
If the active device disconnects, closes unexpectedly or loses connectivity, the dashboard session may remain reserved for a short period before another device can take control.
Release of that session may take several minutes.
16.3 Customer responsibility
The Customer is responsible for:
a. monitoring booking requests;
b. verifying appointment details;
c. confirming or declining bookings;
d. preventing duplicate bookings;
e. maintaining appropriate staffing and availability; and
f. contacting customers where clarification is required.
16.4 No guaranteed booking delivery
The Provider does not guarantee uninterrupted receipt, display or synchronisation of every booking request.
16.5 Booking records
Once booking information is received or saved within the App, it forms part of the Customer’s Workshop Records and is subject to the Customer’s data-protection responsibilities.
16.6 Other device restrictions
Other features may also be limited to one active device, one session or a particular staff role for operational, security or synchronisation reasons.
17. THIRD-PARTY SERVICES
17.1 Third-party dependencies
The App may interact with or depend upon third-party services, including:
a. Apple;
b. the App Store;
c. iCloud and CloudKit;
d. RevenueCat;
e. WhatsApp;
f. email and messaging applications;
g. internet and mobile network providers;
h. printers and external devices; and
i. other services selected by the Customer.
17.2 Separate terms
Third-party services are governed by their own terms, privacy policies and availability arrangements.
The Customer must comply with those terms when using the App with the relevant service.
17.3 No control over third parties
The Provider does not control and is not responsible for a third party’s:
a. service availability;
b. service changes;
c. data retention;
d. account restrictions;
e. security incident;
f. pricing;
g. compatibility; or
h. discontinuation.
17.4 Integration changes
A third-party change may require the Provider to change, restrict or discontinue an App integration.
17.5 Provider responsibility
Nothing in this section excludes responsibility that the Provider cannot lawfully exclude for its own acts or omissions.
18. ACCEPTABLE USE
18.1 Lawful use
The Customer must use the App only for lawful business purposes.
18.2 Prohibited conduct
The Customer and its Authorised Users must not:
a. use the App to store or communicate unlawful, defamatory, fraudulent, infringing or abusive material;
b. use customer information without an appropriate lawful basis;
c. send unlawful unsolicited marketing;
d. use the App to harass, threaten or discriminate against another person;
e. upload malware, malicious code or corrupted content;
f. attempt unauthorised access to the App, another user’s data, Apple Services or RevenueCat;
g. bypass Subscription, role, PIN or security controls;
h. exploit bugs or technical vulnerabilities;
i. interfere with App operation or another customer’s use;
j. misrepresent an affiliation with the Provider or Apple;
k. resell or commercially redistribute the App without written permission;
l. use the App in breach of sanctions, export-control or restricted-party laws; or
m. encourage another person to do any prohibited act.
18.3 Customer content
The Customer must ensure that it has the necessary rights and permissions to store and use all content entered into the App.
18.4 Security reporting
The Customer must report a suspected App security vulnerability responsibly and must not publicly disclose or exploit it before allowing a reasonable opportunity for investigation and correction.
19. INTELLECTUAL PROPERTY, OUTPUTS AND FEEDBACK
19.1 Provider intellectual property
The Provider and its licensors retain all intellectual-property rights in:
a. the App;
b. source and object code;
c. interfaces and original designs;
d. documentation;
e. templates;
f. branding;
g. logos;
h. trade names; and
i. updates and improvements.
19.2 Customer records
The Customer retains its rights in the Workshop Records and original content it enters.
19.3 Generated outputs
The Customer may use invoices, estimates, reports, labels and other outputs generated through the App for its own lawful business activities.
The Customer does not acquire ownership of the underlying App templates, software or design system.
19.4 Feedback
Where the Customer voluntarily supplies an idea, suggestion or general improvement request that does not disclose confidential customer information, the Customer grants the Provider a perpetual, worldwide, royalty-free right to use that feedback to develop and improve the App.
The Provider is not required to implement feedback or compensate the Customer for it.
19.5 Third-party rights
Third-party names, marks and software remain the property of their respective owners.
Open-source components, where used, remain subject to their applicable licences.
20. CONFIDENTIALITY
20.1 Confidential information
Each party must use reasonable care to protect non-public commercial, technical or security information received from the other party.
20.2 Provider access limitation
Workshop Records are not disclosed to the Provider through ordinary App use.
This confidentiality section principally applies where the Customer deliberately provides non-public information for support or another agreed purpose.
20.3 Permitted use
A receiving party may use confidential information only for:
a. performing or receiving the services;
b. complying with these Terms;
c. protecting security;
d. obtaining professional advice; or
e. exercising legal rights.
20.4 Exceptions
Confidentiality obligations do not apply to information that the receiving party can demonstrate:
a. is publicly available without breach;
b. was lawfully known before disclosure;
c. was independently developed;
d. was lawfully received from another source; or
e. must be disclosed by law or a lawful authority.
20.5 Legally required disclosure
Where legally permitted, the receiving party will provide reasonable notice before making a legally compelled disclosure.
21. UPDATES, COMPATIBILITY, MAINTENANCE AND SUPPORT
21.1 Updates
The Provider may issue updates to:
a. correct errors;
b. improve security;
c. maintain compatibility;
d. add or remove features;
e. comply with law;
f. comply with Apple requirements; or
g. improve App performance.
21.2 Required updates
Continued use may require installation of an update or a supported operating-system version.
21.3 Compatibility changes
Apple may change iOS, iPadOS, CloudKit, App Store or other technical requirements.
The Provider does not guarantee indefinite compatibility with:
a. unsupported devices;
b. outdated operating systems;
c. future Apple systems;
d. discontinued third-party applications; or
e. outdated App versions.
21.4 Customer preparation
The Customer should create a current Manual Backup before installing a major App or operating-system update.
21.5 Maintenance
The App or particular functions may be temporarily unavailable during maintenance, updates, security work or third-party service interruptions.
21.6 Support
The Provider will use reasonable efforts to provide support through the contact details in section 32.
21.7 No service-level agreement
Unless a separate written agreement expressly states otherwise, the Provider does not guarantee:
a. a particular response time;
b. a particular resolution time;
c. telephone support availability;
d. on-site support; or
e. restoration of lost records.
21.8 Apple support responsibility
Apple has no obligation to provide maintenance or support for the App.
21.9 Beta features
A feature identified as beta, preview, experimental or early access may be incomplete, unstable or changed or withdrawn without the same notice applicable to a generally released feature.
22. AVAILABILITY AND WARRANTY DISCLAIMER
22.1 Basis of supply
To the maximum extent permitted by law, the App is provided on an “AS IS” and “AS AVAILABLE” basis.
22.2 No uninterrupted-operation warranty
The Provider does not warrant that:
a. the App will always be available;
b. the App will be uninterrupted or error-free;
c. every defect will be corrected;
d. synchronisation will always be immediate or complete;
e. every backup will restore successfully;
f. records can never be lost or corrupted;
g. third-party services will remain available;
h. the App will meet every particular business requirement; or
i. the App will remain compatible with all future devices and operating systems.
22.3 No legal-compliance warranty
The Provider does not warrant that a document, workflow, invoice, tax calculation, retention setting or communication created by the Customer will comply with every law applicable to the Customer.
22.4 No business-result warranty
The Provider does not guarantee any particular:
a. business growth;
b. revenue;
c. customer retention;
d. repair result;
e. reduction in disputes; or
f. operational outcome.
22.5 Customer configuration
The App’s usefulness and accuracy depend upon the information, settings and procedures selected by the Customer.
22.6 Implied warranties
Any implied warranty, condition or term is excluded to the maximum extent permitted by law.
22.7 Non-excludable rights
Nothing in these Terms excludes a warranty or remedy that applicable law does not allow the Provider to exclude.
23. LIMITATION OF LIABILITY
23.1 Liabilities not excluded
Nothing in these Terms limits or excludes liability for:
a. death or personal injury caused by negligence where such liability cannot lawfully be excluded;
b. fraud or fraudulent misrepresentation;
c. wilful misconduct;
d. a liability that applicable law does not permit to be limited or excluded; or
e. any other non-excludable statutory liability.
23.2 Excluded losses
Subject to clause 23.1, the Provider will not be liable for any indirect, incidental, special or consequential loss, or for loss of:
a. profit;
b. revenue;
c. anticipated savings;
d. goodwill;
e. business opportunity;
f. reputation;
g. contract;
h. business continuity; or
i. management time.
23.3 Events outside Provider control
Subject to clause 23.1, the Provider will not be liable to the extent a loss results from:
a. loss, damage, theft or failure of a device;
b. loss of access to an Apple Account;
c. an incorrect Apple Account being used;
d. an Apple, CloudKit, iCloud, App Store or RevenueCat outage or failure;
e. insufficient device or iCloud storage;
f. network or internet failure;
g. deletion by the Customer or an Authorised User;
h. an incorrect or forgotten PIN;
i. an unusable, outdated or unavailable backup;
j. failure to create or verify a Manual Backup;
k. unauthorised staff activity;
l. compromised Customer credentials;
m. inaccurate information entered by the Customer;
n. unlawful use of Workshop Records;
o. a third-party application or service;
p. use of an unsupported device or operating system;
q. failure to install an important update; or
r. any other event outside the Provider’s reasonable control.
23.4 Data recovery limitation
The Customer acknowledges that the Provider does not possess a separate recovery copy of Workshop Records.
The Provider is not liable for an inability to restore records that do not exist in a usable form within:
a. Local Data;
b. CloudKit Data;
c. an Apple device backup; or
d. a Manual Backup.
23.5 Direct data-restoration costs
Where the Provider is legally liable for direct loss of Workshop Records, the Provider’s liability will be limited to the reasonable direct cost of attempting to restore the affected records from an available and usable backup, and remains subject to the overall liability cap.
23.6 Overall liability cap
Subject to clause 23.1, the Provider’s total aggregate liability arising out of or in connection with the App, a Subscription or these Terms will not exceed the greater of:
a. €100; and
b. the total Subscription fees paid by the Customer during the 12 months immediately preceding the event giving rise to the claim.
23.7 Aggregate cap
The cap in clause 23.6 applies to all claims arising from the same or related events, whether based on contract, negligence, misrepresentation, statutory duty or another legal basis.
23.8 Allocation of risk
The Customer acknowledges that:
a. the Subscription price reflects the allocation of responsibility in these Terms;
b. the Provider does not charge the fees that would be required to insure the Customer against all business and data-loss risks; and
c. the Customer is responsible for maintaining appropriate backups and business insurance.
24. INDEMNITY
24.1 Customer indemnity
Subject to clause 24.2, the Customer will indemnify the Provider, its officers, employees and contractors against third-party claims, losses, liabilities and reasonable legal costs arising from:
a. Workshop Records entered, stored, exported or communicated by the Customer;
b. the Customer’s repair, trade-in or other business activities;
c. a breach of privacy, data-protection, marketing, tax, consumer or employment law by the Customer;
d. an unlawful or unauthorised customer communication;
e. infringement caused by content supplied by the Customer;
f. misuse of the App by an Authorised User;
g. the Customer’s breach of these Terms; or
h. a dispute between the Customer and one of its customers, employees, contractors or suppliers.
24.2 Provider-caused loss
The indemnity does not apply to the extent the claim was directly caused by the Provider’s breach of these Terms, negligence, fraud or wilful misconduct.
24.3 Indemnity procedure
The Provider must:
a. notify the Customer reasonably promptly of an indemnified claim;
b. provide reasonable cooperation at the Customer’s cost; and
c. allow the Customer reasonable control of the defence and settlement,
provided that the Customer must not agree to a settlement that admits liability by or imposes a non-financial obligation on the Provider without the Provider’s prior written consent.
25. SUSPENSION, CANCELLATION, TERMINATION AND DISCONTINUATION
25.1 Customer cancellation
The Customer may cancel its Subscription through Apple at any time, subject to Apple’s applicable billing terms.
25.2 Stopping use
The Customer may stop using the App at any time.
Stopping use or deleting the App does not automatically cancel the Subscription.
25.3 Provider suspension
Where technically possible, the Provider may suspend or restrict the licence or paid functionality where:
a. the Customer materially breaches these Terms;
b. a purchase is fraudulent, refunded, revoked or subject to chargeback;
c. the Customer attempts to bypass Subscription controls;
d. use creates a security risk;
e. use is unlawful;
f. suspension is required by Apple or another competent authority; or
g. continued use may damage the App or another person.
25.4 Notice and opportunity to remedy
Except where immediate action is reasonably required for legal, security, fraud-prevention or urgent operational reasons, the Provider will give reasonable notice and an opportunity to remedy a material breach.
25.5 Effect on Workshop Records
Suspension or termination does not transfer ownership of Workshop Records to the Provider and does not cause the Provider to acquire a copy of them.
25.6 Read-only and export access
Where legally and technically possible, the Provider will preserve Read-Only Mode and export access after Subscription expiry or ordinary termination.
The Provider may restrict all access where continued access would itself be unlawful, create a material security risk or enable serious misuse.
25.7 App discontinuation
The Provider may discontinue the App or a material feature.
Where reasonably practicable, the Provider will provide at least 30 days’ advance notice of a planned material discontinuation through the App or Provider’s website.
25.8 Emergency discontinuation
Advance notice may not be possible where discontinuation is caused by:
a. an urgent security issue;
b. a legal requirement;
c. Apple’s removal or technical restriction;
d. loss of a critical third-party service; or
e. another event outside the Provider’s reasonable control.
25.9 Customer export obligation
Following notice of discontinuation, the Customer must promptly:
a. create a current Manual Backup;
b. export any required records;
c. retain legally required documents; and
d. make alternative arrangements for its business records.
25.10 Survival
The following sections survive termination where relevant:
a. section 6, Ownership and Control of Workshop Records;
b. section 10, Customer Data-Protection Responsibilities;
c. section 19, Intellectual Property;
d. section 20, Confidentiality;
e. section 23, Limitation of Liability;
f. section 24, Indemnity;
g. section 29, Governing Law and Disputes; and
h. section 30, General Contract Terms.
26. CHANGES TO THESE TERMS
26.1 Updating Terms
The Provider may update these Terms to reflect:
a. changes to the App;
b. new features;
c. changes to Apple or RevenueCat services;
d. security requirements;
e. legal or regulatory developments;
f. changes to the Provider’s business; or
g. corrections and clarifications.
26.2 Material changes
Where a change materially affects the Customer’s rights or obligations, the Provider will provide reasonable notice through the App or Provider’s website.
Where reasonably practicable, at least 30 days’ notice will be provided before a materially adverse change takes effect.
26.3 Urgent changes
A change may take effect immediately where reasonably required for:
a. security;
b. fraud prevention;
c. legal compliance;
d. Apple compliance; or
e. correction of an obvious error.
26.4 New acceptance
The App may require the Workshop Owner or authorised administrator to accept a new Terms version before continuing to use write-enabled or paid functionality.
26.5 Declining revised Terms
If the Customer does not accept revised Terms, it must stop using the affected functionality and may cancel its Subscription.
Where technically and legally possible, the App may remain available in Read-Only Mode so the Customer can view and export existing Workshop Records.
26.6 No retroactive change
A revised version will not retroactively change rights and liabilities that had fully arisen before its effective date, except where required by law.
27. PRIVACY POLICY
27.1 Separate Privacy Policy
The Provider’s handling of information that the Provider actually receives is explained in the Repair Workshop Privacy Policy, available within the App and on the Provider’s website.
27.2 Categories handled by Provider
Depending on how the Customer uses the App and support services, the Provider may receive limited information relating to:
a. anonymous Subscription and entitlement records;
b. support communications;
c. information voluntarily supplied for troubleshooting;
d. website enquiries;
e. security and fraud prevention; and
f. legal and compliance records.
27.3 Workshop Records not collected through ordinary use
The Provider does not collect the contents of Workshop Records through ordinary local or private CloudKit use of the App.
27.4 Apple and RevenueCat
Apple and RevenueCat process certain information under their own terms and privacy practices.
27.5 Privacy Policy changes
The Privacy Policy may be updated separately where the Provider’s actual information-handling practices change.
28. ELECTRONIC ACCEPTANCE AND AUDIT RECORD
28.1 Electronic signature
The person accepting these Terms may be required to type their full legal name as an electronic signature.
28.2 Confirmation
By entering the signature and confirming acceptance, the person declares that:
a. the information entered is accurate;
b. they have read the Terms;
c. they intend to accept the Terms electronically; and
d. they are authorised to bind the Customer.
28.3 Audit information
The App may record:
a. the signatory’s typed full name;
b. the Customer’s business name;
c. the date and time of acceptance;
d. the Terms version;
e. the App version;
f. the acceptance method; and
g. a local installation or device reference, where generated.
28.4 Storage of acceptance record
The acceptance record may be stored as Local Data and, where enabled, within the Customer’s private CloudKit Data.
28.5 Provider access
The acceptance record is not necessarily transmitted to or accessible by the Provider.
The Customer may be able to export a signed PDF or other copy through the App.
28.6 Evidence of acceptance
Loss or unavailability of the local audit record does not invalidate acceptance otherwise demonstrated by:
a. selecting the acceptance button;
b. using the App;
c. purchasing a Subscription; or
d. other electronic evidence.
28.7 Customer copy
The Customer should export and retain a copy of the accepted Terms and electronic acceptance record for its business records.
29. GOVERNING LAW AND DISPUTE RESOLUTION
29.1 Governing law
These Terms and any non-contractual obligation arising from them are governed by the laws of Ireland.
29.2 Good-faith resolution
Before commencing court proceedings, each party will use reasonable efforts to resolve a dispute through good-faith negotiation.
The party raising the dispute should provide a written summary of:
a. the issue;
b. the relevant facts;
c. the requested resolution; and
d. any supporting information.
29.3 Negotiation period
Unless urgent relief is reasonably required, the parties should allow at least 30 days for good-faith negotiation.
29.4 Jurisdiction
Subject to any mandatory jurisdiction that cannot lawfully be excluded, the courts of Ireland have exclusive jurisdiction over disputes arising from or connected with these Terms or the App.
29.5 Urgent relief
Nothing prevents either party from seeking urgent interim or injunctive relief to protect:
a. confidential information;
b. intellectual property;
c. system security; or
d. data-protection rights.
30. GENERAL CONTRACT TERMS
30.1 Entire agreement
These Terms, together with:
a. the applicable Subscription-plan information;
b. the Privacy Policy,
c. Apple’s applicable purchase and usage terms; and
d. any separate written agreement expressly signed by the Provider, constitute the agreement concerning use of the App.
30.2 Order of precedence
In the event of conflict:
a. Apple’s applicable terms govern App Store payment and Apple Services;
b. a separately signed written business agreement prevails for the matter it expressly covers;
c. the applicable Subscription-plan description governs plan-specific features and limits; and
d. these Terms govern the remaining use of the App.
30.3 Assignment by Customer
The Customer may not assign or transfer these Terms, the licence or a Subscription to another legal entity without the Provider’s written consent, except where Apple’s applicable rules expressly permit a transfer.
30.4 Assignment by Provider
The Provider may assign these Terms to:
a. an affiliate;
b. a purchaser of the App or relevant business;
c. a successor following merger or restructuring; or
d. another legal entity that assumes the Provider’s obligations.
Where reasonably practicable, the Provider will notify the Customer of such an assignment.
30.5 Force majeure
Neither party is liable for delay or failure caused by an event outside its reasonable control, including:
a. natural disaster;
b. fire or flood;
c. war or civil disorder;
d. labour disruption;
e. internet or telecommunications failure;
f. widespread cyberattack;
g. government action;
h. Apple service failure; or
i. failure of critical third-party infrastructure.
This clause does not excuse the Customer’s obligation to pay charges already properly incurred.
30.6 Notices
The Provider may give notice through:
a. an in-App message;
b. an acceptance screen;
c. an App Store notice;
d. the Provider’s website; or
e. an email address voluntarily supplied for support or business communication.
The Customer may give notice by emailing support@repairworkshop.net.
30.7 Severability
If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable.
If modification is not possible, it will be removed without affecting the remaining provisions.
30.8 No waiver
A failure or delay in enforcing a right does not waive that right.
A waiver is effective only if clearly given in writing.
30.9 Relationship
Nothing in these Terms creates a partnership, joint venture, employment relationship, fiduciary relationship or agency between the parties.
The Customer has no authority to bind the Provider.
30.10 No other third-party rights
Except for Apple and its subsidiaries under section 31, no person who is not a party to these Terms has a right to enforce them unless applicable law requires otherwise.
30.11 Headings
Headings are for convenience and do not affect interpretation.
30.12 Interpretation
Words such as “including” and “includes” mean “including without limitation.”
The singular includes the plural where appropriate.
30.13 English language
The English-language version governs where a translated version conflicts with it, subject to any mandatory law requiring otherwise.
31. APPLE APP STORE ADDITIONAL TERMS
This section applies where the App is obtained through Apple.
31.1 Agreement is with the Provider
The Customer and Provider acknowledge that these Terms are concluded between the Customer and the Provider, not Apple.
The Provider, not Apple, is responsible for the App and its content.
31.2 Scope of Apple-device licence
The licence is non-transferable and permits use of the App only on Apple-branded products owned or controlled by the Customer, as allowed by Apple’s applicable usage rules.
The App may also be accessed through Family Sharing or volume purchasing only where permitted by Apple and enabled for the relevant purchase.
31.3 Maintenance and support
The Provider is responsible for maintenance and support that it has agreed to provide or that applicable law requires.
Apple has no obligation to provide maintenance or support for the App.
31.4 App warranty
The Provider is responsible for any App warranty that cannot effectively be disclaimed.
If the App fails to comply with an applicable warranty, the Customer may notify Apple and Apple may refund the purchase price paid to Apple for the App, if any.
To the maximum extent permitted by law, Apple has no other warranty responsibility for the App.
The Provider is responsible for other claims, losses, liabilities, damages, costs or expenses attributable to a failure to comply with an applicable App warranty.
31.5 Product claims
The Provider, not Apple, is responsible for addressing claims relating to the App or the Customer’s possession or use of the App, including:
a. product-liability claims;
b. claims that the App fails to meet an applicable legal or regulatory requirement; and
c. claims arising under privacy, data-protection, consumer-protection or similar law.
Nothing in these Terms limits the Provider’s liability beyond what applicable law permits.
31.6 Intellectual-property claims
If a third party claims that the App or the Customer’s possession or use of it infringes intellectual-property rights, the Provider, not Apple, is responsible for investigating, defending, settling and resolving that claim.
31.7 Legal compliance
The Customer represents and warrants that:
a. it is not located in a country or territory subject to a relevant United States Government embargo or designated by that government as supporting terrorism; and
b. neither the Customer nor the accepting user is included on a United States Government list of prohibited or restricted parties.
31.8 Provider contact details
Questions, complaints and claims concerning the App must be directed to: Email: support@repairworkshop.net
31.9 Third-party terms
The Customer must comply with all applicable third-party terms when using the App, including Apple Account, App Store, iCloud, CloudKit, RevenueCat, network-provider and communication-service terms.
31.10 Apple as third-party beneficiary
Apple and its subsidiaries are third-party beneficiaries of these Terms.
Once the Customer accepts these Terms, Apple may enforce the Apple-specific provisions against the Customer as a third-party beneficiary.
32. CONTACT
Questions, complaints, legal notices or support requests concerning these Terms or the App should be sent to:
Email: support@repairworkshop.net
Website: repairworkshop.net
When contacting support about a Subscription, the Customer may be asked to provide its anonymous RevenueCat Subscription Support ID. The Customer must not send its Apple Account password, authentication code or customer device passwords.